Warranty Policy
At Zyler, we are committed to delivering products of exceptional quality and craftsmanship. This Limited Warranty outlines the terms under which Zyler products are covered against defects in materials and workmanship.
1. Warranty Coverage
Included Protections
This warranty covers:
> Manufacturing defects in materials or workmanship
> Product malfunctions under normal use conditions
> Damage present upon delivery (must be reported within 7 days of receipt)
Exclusions
This warranty does not cover:
> Damage resulting from misuse, abuse, accidents, or improper handling
> Normal wear and tear, including fading, scratches, or cosmetic damage
> Products that have been altered, repaired, or modified by unauthorized personnel
> Consumable components (e.g., batteries, bulbs) unless failure occurs under normal use within the warranty period
> Products purchased from unauthorized resellers or third-party marketplaces
2. Warranty Duration
| Product Category | Warranty Period |
|---|---|
| Electronics & Appliances | 12 months |
| Home & Lifestyle Products | 6 months |
| Toys | 30 days (defects only) |
Extended warranty options may be available for select products at checkout.
3. Warranty Claim Process
To initiate a warranty claim, please follow these steps:
1. Notification
> Contact Zyler Customer Support within the warranty period at support@zylerme.com
> Provide:
> Original proof of purchase (order number/receipt)
> Detailed description of the defect
> Supporting documentation (photos/videos)
2. Evaluation
> Our team will assess the claim and may require return of the product for inspection
> You will be responsible for return shipping costs unless otherwise specified
3. Resolution
> Approved claims will result in one of the following at Zyler's discretion:
> Repair of the defective product
> Replacement with an equivalent product
> Refund of the original purchase price
4. Limitations & Disclaimers
> This warranty is valid only for the original purchaser and is non-transferable > Warranty coverage becomes void if:
> The product serial number or warranty seal has been altered or removed
> Damage results from failure to follow product instructions or safety guidelines.
> Zyler shall not be liable for incidental or consequential damages arising from product use
5. Contact Information
For warranty claims, please contact:
Zyler Customer Support
📧 Email: support@zylerme.com
🕒 Hours: Monday-Friday, 9:00 AM - 6:00 PM EST